Stardoll Fix Your Problems!

Arghh!I am really dissapointed from Stardoll Admin!

Another problem appeared it haven't been fixed yet...

Users don't get their Starpoints anymore, I am on for a long time and never got more than 1939 Starpoints for 2 days now.So many times I contacted Stardoll about this and other people did too and the only thing we get in return is this stupid message:

Hi,

Thanks for your mail.

We are experiencing some difficulties with this item/this function.
We are aware of the problem and are trying to fix it as soon as possible.
We are sorry for the inconvenience!

Kind regards,
The Stardoll Staff

It seems Stardoll has a typical answer for all of the problems we're experiencing!And the worst is that this "We are aware of the problem and are trying to fix it as soon as possible" still hasn't been done!How long will we have to be waiting for fixing the problem Stardoll? :/